Term of Use

Welcome to Bookpeer, also known as Nearpeer Shop ("we", "our", or "us"). By using our website [shop.nearpeer.org], placing an order, or interacting with our platform through WhatsApp or any other medium, you agree to comply with and be bound by the following Terms of Use. Please read them carefully.

These Terms are written in simple language and are intended to be user-friendly, especially for our Pakistani users.

1. General Terms

By using Bookpeer, you confirm that you are at least 13 years old or using the site under the supervision of a parent or guardian.
We reserve the right to update or change these Terms at any time. Continued use of the website after changes means you accept the new Terms.

2. Products and Pricing

All products listed on the website, including books and accessories, are subject to availability.
Prices may change without notice due to publisher pricing, market conditions, or human error. However, we try our best to keep pricing accurate and up to date.
Product images are for reference only. Actual products may vary slightly in color, packaging, or appearance.

3. Order Placement and Confirmation

Orders can be placed via the website or WhatsApp. You are responsible for providing accurate contact and delivery information.
Once an order is placed, you will receive a confirmation message on WhatsApp or via email (if provided).
We reserve the right to reject any order without explanation if we suspect fraud, misuse, or inventory issues.

4. Delivery Policy

We deliver across Pakistan using trusted courier partners.
Delivery timeframes are estimates only and can be affected by factors outside our control (e.g., weather, strikes, public holidays).
Delivery charges are mentioned during checkout. Free delivery may be offered as part of promotions.

5. Returns and Refunds

We generally do not accept returns or exchanges unless:

The wrong item was delivered
The book is badly damaged

Refunds (if applicable) will be processed within 7 working days after verification.
To initiate a return or refund, contact us within 48 hours of receiving the item.

6. Use of WhatsApp Communication

By placing an order, you agree to receive order updates and customer support through WhatsApp.
Promotional messages may be sent occasionally, once opt in, you cannot opt out of the marketing communication.

7. User Responsibilities

You agree not to misuse the website or services (e.g., placing fake orders, providing false information).
You are responsible for keeping your contact and delivery information accurate.
You will not use the site for any illegal or unauthorized purpose.

8. Intellectual Property

All website content, including logos, product images, descriptions, and design elements, are the property of Bookpeer/Nearpeer or its partners and may not be copied or reused without permission.

9. Limitation of Liability

We are not liable for any indirect or consequential damages arising from the use of our site or services.
In the unlikely case of a dispute, our maximum liability is limited to the total amount paid by you for the specific order in question.

10. Governing Law

These Terms shall be governed and interpreted in accordance with the laws of Pakistan. Any disputes will be subject to the exclusive jurisdiction of the courts of Lahore, Punjab.

11. Contact Information

If you have any questions about these Terms, feel free to contact us:

📧 Email: contact@nearpeer.org
📱 WhatsApp: +92 3111 444 734
📍 Address: Gulberg III, Lahore