Privacy Policy

At Bookpeer (also referred to as “Nearpeer Shop,” “we,” “our,” or “us”), your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our website [shop.nearpeer.org] and related services.

Please note that this policy is created with local sensitivities in mind and aims to be clear and simple while respecting your rights as a user in Pakistan.

1. Information We Collect

We collect the following types of personal and non-personal information:

A. Information You Provide to Us:

Your name
Phone number (especially when you contact us via WhatsApp)
Email address (if you choose to provide it)
Delivery address
Order details (books, quantities, payment method)
Any messages you send us through WhatsApp, website chat, or email

B. Automatically Collected Information:

Device and browser type
IP address
Access times and pages viewed
Referral URLs

We use cookies and similar technologies to enhance user experience and track website performance.

2. How We Use Your Information

We use the information collected in the following ways:

To fulfill your book orders and deliver products to you
To confirm orders and provide updates through WhatsApp
To offer customer support
To personalize your shopping experience
To improve our website, services, and offerings
To notify you about offers, discounts, and new arrivals (only if you opt-in)
To comply with legal requirements if necessary (only in rare cases)

3. Sharing of Information

We do not sell or rent your personal information to third parties.

We may share your information with:

Delivery partners (only for the purpose of delivering your orders)
Payment gateways (only if you opt for online payments)
Internal staff for order processing and support
WhatsApp API partners (e.g., CallMeBot) for order updates and confirmations

We take reasonable precautions to ensure all shared data is handled securely and respectfully.

4. Use of WhatsApp for Communication

We use WhatsApp to:

Confirm orders
Share order tracking or delivery status
Handle queries or complaints
Send promotional updates (only if you opt-in)

Your phone number is kept private and not shared with unauthorized third parties. WhatsApp messages are stored for internal use to help us serve you better.

5. Data Retention

We retain your information for as long as:

You continue using our services
It is necessary to fulfill our business and legal obligations

You can request deletion of your data at any time by contacting our support.

6. Your Rights

As a user in Pakistan, you have the right to:

Access the personal data we hold about you
Request correction or deletion of your information
Opt-out of marketing communications at any time

Simply message us on WhatsApp or email [Insert Contact Email] to exercise any of these rights.

7. Data Security

While no online platform can guarantee 100% security, we take industry-standard precautions to protect your information. This includes secure hosting, internal access controls, and regular reviews of our systems.

8. Children’s Privacy

Our services are intended for individuals above the age of 13. If we learn that we have collected personal information from a child under 13 without parental consent, we will take steps to delete such information promptly.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of such websites.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our services means you agree to the revised policy.

11. Contact Us

For any questions or concerns about your privacy, you can reach out to us at:

📧 Email: contact@nearpeer.org
📱 WhatsApp: +92 3111 444 734
📍 Address: Gulberg III, Lahore