Effective: June 2025
At Bookpeer by Nearpeer, we work hard to deliver your books quickly and safely. This policy explains how shipping and delivery work after you place your order.
1. Shipping Partners & Control
We ship through trusted third-party couriers. Once your order is dispatched, Bookpeer cannot change the address, contact details, or order items. Delivery is managed by the courier partner.
2. Delivery Time Estimates
- Karachi, Lahore, Islamabad: 3 working days
- Main cities (Peshawar, Faisalabad, Multan, Quetta): 4–5 working days
- Remote areas: Up to 10 working days
Note: Working days exclude Sundays and public holidays.
3. Customer Responsibilities
Please keep your phone active for courier calls. Missed deliveries or unreceived packages will be marked “Returned to Sender,” and re-delivery will not be free. Double-check your address and number before ordering.
4. Out-of-Stock Items
If an item is unavailable, your order may be held until it’s restocked. We’ll inform you if delays exceed 5 working days.
5. Possible Delays
Deliveries may be delayed due to weather, holidays, strikes, or courier issues. We appreciate your patience in such cases.
6. No Refunds for Delays
Refunds or compensation are not offered for courier delays. Once shipped, orders cannot be canceled or exchanged.
7. Contact Us
Email: shop@nearpeer.org
Phone: 0345-1230203
Location: 118-B, Zahoor Elahi Rd, Block B Gulberg, Lahore, 54000
Thank you for trusting Bookpeer — your reliable source for affordable books in Pakistan.