At Bookpeer (Nearpeer Shop), we aim to deliver the right books at the best price. This policy explains how we handle returns and refunds fairly and simply.
1. General Policy
Refunds or returns are only accepted in genuine cases, such as:
- Wrong item delivered
- Item damaged during shipping
- Missing items from your order
2. Partial Refunds or Discounts
If a book has minor wear but is still usable, we may offer a small refund or a discount coupon for your next order. Photo proof is required.
3. Full Refund Conditions
Full refunds require the item(s) to be returned first. Return shipping is your responsibility unless the issue was our fault. Refunds are processed after verification.
4. Quality Concerns
Refunds are not issued for paper or print quality if the price reflects it. Paper quality varies by publisher and price range.
5. Process & Timelines
To start a return or refund request, contact our team. Verified cases are handled within 7–10 working days.
6. Return Procedure
Discuss the issue with our support team first. Once approved, you’ll be guided on how to return your books. Please pack them securely.
7. Contact Information
Email: shop@nearpeer.org
Phone: 0345-1230203
Location: 118-B, Zahoor Elahi Rd, Block B Gulberg, Lahore, 54000
We believe in fairness and transparency. Thank you for trusting Bookpeer.