Refund and Returns Policy

Return & Refund Policy for Bookpeer (Nearpeer Shop)

At Bookpeer (also known as Nearpeer Shop), we strive to ensure you get the right books at the best price. However, we understand that issues may arise from time to time. This policy outlines how we handle returns and refunds, keeping fairness and practicality in mind.

 

 

1. General Policy

  • We do not offer refunds by default. Refunds or returns are only processed in genuine, verifiable cases such as:

    • Wrong item delivered

    • Item severely damaged during shipping

    • Missing items from your order

 

 

2. Cases Eligible for Partial Refunds or Discounts

  • If a book is slightly worn out (e.g., minor bends, marks, or rough edges), but still usable:

    • We may offer a partial monetary refund, or

    • We may offer a discount coupon for your next order

  • These cases are handled on a case-by-case basis and require photo evidence.

 

 

3. Full Refund Conditions

  • If you demand a full refund, you must first return the item(s) to us.

  • Return shipping is your responsibility unless the fault lies with our team (e.g., wrong or damaged item sent).

  • Refund will be initiated only after we receive and verify the returned items.

 

 

4. Quality Concerns

  • We do not process refunds based solely on paper quality or printing standards if the price is already reasonable and clearly stated.

  • Our focus is on affordability and accessibility, and paper quality may vary depending on the publisher and price.

 

 

5. Process & Timelines

  • To initiate a return or refund request:

    • Contact our department head via WhatsApp at +92 345 9615004

  • You may also contact us at:

  • Return and refund cases are handled within 7 to 10 working days from the date of acknowledgment by our support team.

 

 

6. Return Procedure

  • You must first communicate your issue clearly to our support team.

  • In return cases, you will be directed to the department head who will verify and approve the case.

  • Only after approval should you ship back the book(s). Please pack items securely.

 

 

7. Contact Information

For any return or refund issue:

  • 📧 Email: contact@nearpeer.org

  • 📱 WhatsApp (Support Team): +92 3111 444 734

  • 📱 Department Head (Returns): +92 345 9615004

  • 📍 Business Address: Gulberg III, Lahore

 

 

We believe in fair and transparent policies. Our aim is always to support students and readers while keeping things efficient and respectful. Thank you for trusting Bookpeer!